SHIPPING & RETURNS
Shipping and Returns Policy
DHF TYRES ("we" and "us") is the operator of (https://www.dhftyres.com.au) ("Website").
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both
parties are aware of and agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time
there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this
instance, we will fulfill the available products to you, and contact you about whether you would prefer to
await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in
the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
DHF TYRES will happily accept returns due to change of mind as long as a request to return is received by us
within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We
will notify you once this has been completed through email.
(DHF TYRES) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
DHF TYRES will happily honour any valid warranty claims, provided a claim is submitted within 90 days of
receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful
Upon return receipt of items for warranty claim, you can expect DHF TYRES to process your warranty claim
within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the
courier you have selected. We are able to offer a more specific estimate when you are choosing your courier
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at
which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be
kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has
4.5 P.O. Box Shipping
DHF TYRES will ship to P.O. box addresses using postal services only. We are unable to offer couriers services
to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing
items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of
their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in
touch with our customer service. If the parcel has been delivered without you being present, please contact
customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid
by customer upon arrival in destination country
If you change your mind before you have received your order, we are able to accept cancellations at any
time before the order has been dispatched. If an order has already been dispatched, please refer to our
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed
the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at https://www.dhftyres.com.au/book-in